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Bon Secours Richmond Community Hospital

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General Information


Administrator:
Michael Robinson
(EVP)

Address:
1500 North 28th Street
Richmond, 23223
(804) 225-1700

Medicare Provider Number: 490094



Website: www.bonsecours.com/hospitals/richmond/index.asp

Tax Status: Not-for-profit

Teaching StatusTeaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)
:
None

For Fiscal Year 9/1/2011 - 8/31/2012
Licensed bedsLicensed beds
The number of beds reported by the hospital to be licensed by the Virginia Department of Health. This does not include normal newborn bassinets. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
Licensed beds
The number of beds reported by the hospital to be licensed by the Virginia Department of Health. This does not include normal newborn bassinets. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
104
Staffed bedsStaffed beds
Number of beds deemed to be operational to receive patients during the reporting period. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
101
CON approved levelCON Approved Level
5.1j. General care infant stations - Infant stations, not otherwise designated on a hospital's approved licensure application, and capable of caring for newborns who weigh at least 2000 grams at birth or who have completed 34 weeks gestation.

5.1k Intermediate infant stations - Infant stations, so designated on a hospital's approved licensure application, and capable of caring for moderately ill neonates or stable-growing low birthweight neonates requiring only a weight increase to be ready for discharge.


5.1l. Specialty infant stations -
Infant stations, so designated on a hospital's approved licensure application, and capable of caring for high-risk neonates with specified neonatal illnesses.

5.1m. Subspecialty infant stations -
Infant stations, so designated on a hospital's approved licensure application, and capable of providing intensive care for critically ill, high-risk neonates with complex neonatal illnesses.
None Reported
Patient daysPatient days
Patient days of care provided during the report period, excluding days in a nursing facility unit of the hospital, and excluding days in a regular (i.e., not intensive care) newborn nursery while the mother is still in the hospital.
14,685
AdmissionsAdmissions
The number of patients accepted for inpatient service, excluding admissions in a nursing facility unit of the hospital. Also excluded are newborns born in the hospital, except those remaining in the hospital after the mother has been discharged. Patient transfers between patient care units within the hospital are not counted as admissions.
2,859
Full-time equivalents - PayrollFull time equivalents Ė Payroll
Paid FTEs are the total number of hours paid (including worked hours and benefit hours), divided by 2080 and rounded to one decimal place. If there are staff positions shared between the hospital and a non-hospital activity (e.g., a nursing-home unit of the hospital), this reports only that portion of the shared FTEs that are properly allocated to the hospital.
253
Full-time equivalents - ContractFull-time equivalents Ė Contract
The number of contracted hours for agency personnel and paid hours for contracted services provided within the facility divided by 2080 and rounded to one decimal place.
56
In addition to other services offered, this facility reported the following services available during fiscal year 2012 in their Utilization Spread Sheets.
Chemotherapy
Chronic Renal Dialysis
Organized Hospice Program

Facility Comment: Facility has not provided a comment.


Updated on: 3/26/2014

Print Cardiac Information

2012 Cardiac Care Information


About Cardiac Care InformationAbout Cardiac Care Information
VHI'S CARDIAC CARE INFORMATION will help you learn about heart disease and compare the quality of heart care at Virginia hospitals. (.. Click About Cardiac Care Information to read more ..)





KEY
Cases Category
(Based on Adjusted Volume)

Size Medical Invasive Open Heart
High  1500+   1000+   1000+
Mid-High   800 - 1499   250 - 999   500 - 999
Mid-Low   250 - 799   100 - 249   100 - 499
Low   1 - 249   1 - 99   1 - 99
N/A   0 Cases   0 Cases   0 Cases
 Rating (More hearts are better)
  - More than Expected
  - As Expected
  - Less than Expected
  - Too Few to Calculate (Adjusted Volume < 30)
  - Letter from Facility


  
Show Detailed View

Service Line Total
Cases
Mortality
Rating
Readmission
Rating
Cardiology Medical Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.
164      
  -  Heart Failure Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585
81      


  
Show Normal View

  Mortality Readmission
Service Line Total
Cases
Hospice
Cases
Adj
Vol
Act Exp Ratio Rating Adj
Vol
Act Exp Ratio Rating
Cardiology Medical Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.
164 4 143 0.70% 0.93% 0.75    145 15.86% 13.12% 1.21   
  -  Heart Failure Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585
81 2 73 0.00% 1.30% 0.00    74 22.97% 17.14% 1.34   




  Updated on: 02/24/2014


 



Print Efficiency Information

2012 Hospital Service Line Report

Click any column to sort.
Service
LineService Line
Broad categories of care based on 3M's All Patient Refined-Diagnosis Related Groups (APR-DRGs).
Inlier
CasesInlier Cases
The number of hospital inpatient cases that were within the pre-set range for the particular service line. Inlier cases were used to calculate length of stay and total charge values. Inlier cases do not include hospice patients. VHI removed those patients who had length of stays equal to 0 days or less or patients who had 0 dollar ($) charges or less.
Outlier
CasesOutlier Cases
The number of hospital inpatient cases in a calendar year that were outside the pre-set range for the particular service line. Outlier cases do not include hospice patients. VHI removed those patients who had length of stays equal to 0 days or less or patients who had 0 dollar ($) charges or less.
Number
of CasesNumber of Cases
The total number of inpatient inlier and outlier cases.
% of
Hospital
Total% of Hospital Total
The number of cases for that hospital's particular service line divided by the total number of hospital cases multiplied by 100.
% of
Regional
Total% of Regional Total
The number of cases for that hospital's particular service line divided by the total number of that service line's cases in that specified region multiplied by 100.
BurnsBurns
Damage to skin and tissue due to some element of extreme temperature contact. Burns are classified as first, second or third degree burns. First degree burns are usually superficial and third degree burns have extensive damage to the point of skin or tissue death.

0 0 0 0.00% 0.00%
Invasive CardiologyInvasive Cardiology
Diagnostic and invasive procedures that includes cardiac catheterizations, percutaneous procedures and angiograms of the heart.

0 0 0 0.00% 0.00%
Cardiology - MedicalCardiology - Medical
The study of the heartís action; the medical specialty that deals with the diagnosis and therapy of heart diseases.

155 9 164 5.88% 1.38%
Open Heart Surgery Open Heart Surgery 
A surgical procedure that provides through an incision of the chest cavity a full view of the heart. Procedure may be used for, but is not limited to, cardiopulmonary bypass or heart valve surgery.

0 0 0 0.00% 0.00%
DentalDental
Medical and/or surgical treatment of the teeth and surrounding structures and oral tissues. The services may or may not include endodontics, oral pathology, maxofacial surgery, orthodontics, periodontics, etc.

1 0 1 0.04% 0.76%
DermatologyDermatology
The study of the skinís structure, function and diseases; includes diagnosis and treatment of skin and nail disorders.

3 0 3 0.11% 0.51%
EndocrinologyEndocrinology
The study and treatment of the ductless organs and structures (glands) that secrete internally and of hormones. Endocrinology typically includes the endocrine glands, the hypothalamus, pituitary and adrenal glands, thyroid and parathyroid glands, pancreatic islet cells, the testes and the ovaries.

70 1 71 2.55% 1.71%
Ear, Nose and Throat (ENT) Surgery Ear, Nose and Throat (ENT) Surgery 
The combined surgical treatment that includes otology (ear), rhinology (nose) and laryngology (larynx/throat). Treatments, including surgery, may involve:
∑ Ears ó the exterior and interior portions of the otological system;
∑ Nose ó the olfactory system including exterior nasal passages and the anterior nasal cavity; and
∑ Throat ó the pharyngeal, naso-pharyngeal or laryngeal areas including tonsils, adenoids and trachea.
See Also Otolaryngology

1 0 1 0.04% 0.18%
GastroenterologyGastroenterology
Specialty involving the study and treatment of the function and disorders of the organs of digestion, the alimentary (or gastrointestinal) tract: the esophagus, the stomach, large intestines (colon and cecum) and small intestines (duodenum, jejunum, ileum), sigmoid colon, rectum, gallbladder, pancreas, liver, spleen, biliary tract and bile duct.

170 7 177 6.35% 1.26%
General MedicineGeneral Medicine
Treatment for those disorders that can fall under family practice or primary medical needs, which may include internal medicine or the diagnosis or treatment of internal organs, and that are not otherwise grouped into the specialty services listed in this report.

94 4 98 3.52% 1.05%
General SurgeryGeneral Surgery
Those surgical procedures not otherwise grouped into the specialty services listed in this report.

7 0 7 0.25% 0.08%
Gynecological SurgeryGynecological Surgery
Surgical treatment of the female reproductive system including ectopic pregnancy and early abortion. See Obstetrics.

0 0 0 0.00% 0.00%
GynecologyGynecology
The medical specialty focused on the health care of women and on the diseases of the female genital tract, as well as the endocrinology and reproductive function of the female. The breast may be treated except for surgery.

2 0 2 0.07% 0.76%
HematologyHematology
The scientific medical study of blood and blood-forming tissues, including therapeutics and anatomy, physiology, pathology and symptomatology of blood cells. This category may include the laboratory study of the response of blood cells to radiation or chemotherapy.

33 1 34 1.22% 1.33%
Infectious DiseasesInfectious Diseases
The clinical study and treatment of those diseases that can be caused by an infection; i.e., any communicable disease. These diseases can be transmitted from human to human, from animal to human, by direct or indirect contact; e.g., fevers of unknown origin, sexually transmitted diseases (including HIV infection), herpes, central nervous system (CNS) infections, measles, rubella, mumps, hepatitis, rabies, and rickettsial infections (such as Rocky Mountain spotted fever). Bacterial infections such as streptococcal and chlamydial infections also fall under this classification, as well as those of spirochetal, protozoal, helminthic and mycotic causes.

80 2 82 2.94% 1.12%
NeonatologyNeonatology
A branch of medicine, often a part of pediatric medicine, that is practiced for the period of time covering the first 28 days after birth and in which the neonate requires additional treatment or care beyond a normal birth, such as intensive care for a premature infant.

0 0 0 0.00% 0.00%
NephrologyNephrology
The medical science primarily concerned with the anatomy, physiology and diseases of the kidneys (the renal or nephric system) including treatment by dialysis and transplantation. Note: Not to be confused with urology, which deals primarily with the diseases and treatment of the genitourinary tract.

57 1 58 2.08% 1.32%
Neurological SurgeryNeurological Surgery
Any of various kinds of surgery of the nervous system. Often included are those procedures designed to restore physiological activity of nerves (functional neurosurgery), psychosurgery and stereotactic surgery.

0 0 0 0.00% 0.00%
NeurologyNeurology
The field of medicine dealing with the normal or diseased nervous systems (central, peripheral and autonomic, plus the neuromuscular junction and muscle). May include clinical neurology that deals with the diagnosis and treatment of nervous system disorders.

111 6 117 4.20% 1.42%
Normal NewbornsNormal Newborns
A branch of medicine, often a part of pediatric medicine, that is practiced for the period of time covering the first 28 days after birth and in which the infant experienced a normal delivery.

0 0 0 0.00% 0.00%
Obstetrics/DeliveryObstetrics/Delivery
The specialty of medicine concerned with the obstetrical care of a woman and the fetus during pregnancy, childbirth (delivery of the fetus vaginally or by cesarean section, a surgical procedure) and the puerperium (approximately 6 weeks following birth).

0 0 0 0.00% 0.00%
OncologyOncology
Science/branch of medicine concerned with the study of the physical, chemical and biologic properties and features of abnormal tissue (neoplasm), including the treatment of both malignant and benign tumors.

5 6 11 0.39% 0.31%
Oncology SurgeryOncology Surgery
Surgical procedures related to diagnostic or treatment of malignant and/or benign tumors.

0 0 0 0.00% 0.00%
Ophthalmologic Surgery Ophthalmologic Surgery 
Surgical treatment of eye and lid disorders, such as cataract removal with lens implantation.

0 0 0 0.00% 0.00%
OphthalmologyOphthalmology
The study and treatment of the physiology, anatomy and pathology of the eye and surrounding tissues such as the eye lid. This includes ocular infections, refractive errors, glaucoma, cataracts and other ocular disorders.

1 0 1 0.04% 0.59%
Orthopedic Surgery Orthopedic Surgery 
Preservation or restoration from disease or injury by surgical means of the function or condition of the musculoskeletal system, the spine and the extremities.

7 0 7 0.25% 0.06%
OrthopedicsOrthopedics
Branch of medicine concerned with the prevention and correction of disorders of the locomotor system of the body, including the skeleton, muscles, joints and related tissues.

7 0 7 0.25% 0.39%
Other ObstetricsOther Obstetrics
Medical care provided by an obstetrician other than delivery; for example, nutrition counseling, immunizations, treatment for spontaneous abortion (miscarriage), prevention of preterm labor and anemia. See Obstetrics; Also see Gynecological Surgery

7 0 7 0.25% 0.39%
OtolaryngologyOtolaryngology
Branch of medicine concerned with medical and surgical treatment of head and neck, including the ears, nose and throat. See ENT.

9 0 9 0.32% 0.94%
Plastic SurgeryPlastic Surgery
Surgical procedures related to cosmetic or reconstructive surgery of face and body.

0 0 0 0.00% 0.00%
PsychiatryPsychiatry
The diagnosis, prevention and treatment of mental disorders by those medical specialists trained in the science of psychiatry.

1,603 46 1,649 59.15% 11.60%
PulmonaryPulmonary
Of or pertaining to lungs/respiratory system, to the pulmonary artery; to aperture leading from right ventricle into the pulmonary artery.

239 4 243 8.72% 1.51%
RehabilitationRehabilitation
Following a disabling disease, injury or addiction, spontaneous or therapeutic restoration of normal function or in a nearly normal manner.

0 0 0 0.00% 0.00%
RheumatologyRheumatology
The science and medical study relating to diseases or disorders where inflammation or degeneration of tissue occur in the musculoskeletal system.

15 0 15 0.54% 1.54%
Transplant SurgeryTransplant Surgery
The procedures that involve the movement of tissue or organs from one part of the body, or from a separate body, for the purpose of treatment by implantation or grafting. Included in this grouping are bone marrow, heart, liver and lung transplants.

0 0 0 0.00% 0.00%
Trauma, Multiple SignificantTrauma, Multiple Significant
Injury or injuries to the face, head and/or body. Trauma scored for severity and prevalence of injuries are categorized in the service line of Multiple Significant Trauma. Less severe or prevalent injuries may be categorized under a different, specific service line.

1 0 1 0.04% 0.05%
Urological SurgeryUrological Surgery
Treatment provided by surgical means of urinary and genitourinary tract disorders; for example, tumors of the prostate, bladder, kidney or testis.

0 0 0 0.00% 0.00%
UrologyUrology
The medical specialty that is concerned with the study, diagnosis and treatment of diseases of the urinary tract in the female and both urinary and genitourinary tract in the male.

23 0 23 0.82% 0.69%
Vascular SurgeryVascular Surgery
Surgical procedures relating to the blood vessels.

0 0 0 0.00% 0.00%
  Total 2,701 87 2,788 100% 1.55%

Updated on: 12/09/2013

Print Efficiency Indicator Information

Efficiency Indicators

Click here to compare other hospitals efficiency in Virginia.

For Fiscal Year 9/1/2011 - 8/31/2012

Composite Score:Composite Score
Scores on individual measures may help with specific aspects of efficiency and productivity, whereas a Composite Score helps with the big picture. Which hospitals are the most efficient? (..Click on Composite Score to read more ..)
(Lower is better)
More  
2.1
Less  
Efficient  
Efficient
  1.24.0  

What are Efficiency Indicators?What are Efficiency Indicators?
VHIís Efficiency (and Productivity) indicators were designed to help large employers, and purchasers (health insurance companies) to find the most efficient and productive health care providers. (..Click on What are Efficiency Indicators? to read more ..)

 ·  Charges

Indicator Description Quartile Rank 1 through 4
Gross revenue per adj. admission ($)
(lower is better)
23,871.29
Quartile 2
12,973.92
61,586.45
Net revenue per adj. admission ($)
(lower is better)
6,215.17
Quartile 1
4,552.10
13,841.71

 ·  Costs

Indicator Description Quartile Rank 1 through 4
Cost per adj. admission ($)
(lower is better)
6,043.91
Quartile 1
5,618.99
13,132.12
Labor cost per adj. admission ($)
(lower is better)
2,453.70
Quartile 1
1,971.98
6,212.40
Non-labor cost per adj. admission ($)
(lower is better)
2,321.45
Quartile 1
1,830.53
6,063.59
Capital cost per adj. admission ($)
(lower is better)
162.14
Quartile 1
-29.00
2,706.97

 ·  Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
Full-time equiv. per adj. occupied bed
(lower is better)
2.06
Quartile 1
2.06
6.66
Paid hours per adj. admission
(lower is better)
60.33
Quartile 1
48.79
173.72
Staffed bed occupancy (%)
(higher is better)
39.73
Quartile 4
107.67
22.46
Licensed bed occupancy (%)
(higher is better)
38.58
Quartile 3
82.67
10.00
Special services utilization (%)
(higher is better)
35.81
Quartile 4
96.18
16.78
Case mix adj. avg. length of stay
(lower is better)
7.52
Quartile 4
2.62
7.52

 ·  Financial Viability

Indicator Description Quartile Rank 1 through 4
Cash debt coverage
(higher is better)
0.00
Quartile 3
893.42
-2.92
Total margin (%)
(higher is better)
5.37
Quartile 3
23.28
-16.05
Return on assets (%)
(higher is better)
24.85
Quartile 1
33.48
-12.13
Fixed asset financing ratio
(lower is better)
3.66
Quartile 4
0.00
4.58

 ·  Community Support

Indicator Description Quartile Rank 1 through 4
Charity, bad debt, tax (%)
(higher is better)
28.33
Quartile 1
28.33
4.13
Medicaid participation (%)
(higher is better)
26.35
Quartile 1
42.43
4.17


Updated on: 03/07/2014




Print Financial Information

Financial Information

Why is this important?Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care. However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology.

Rankings on financial measures are found within the Efficiency tab

For Fiscal Year 9/1/2011 - 8/31/2012


Revenue

Gross patient revenueGross patient revenue
Total established full charges for all services provided to patients.
$245,316,716
Contractual allowanceContractual allowance
The difference between a hospital's established charges and the rates paid by third-party payers under contractual agreements.
$156,781,787
Charity careCharity care
Total established full charges for services to indigent patients at 100%, between 100% and 200% and in excess of 200% of the federal non-farm poverty level as well as any charity care for which partial payment is received.
$24,663,795
Net patient revenueNet patient revenue
Net Patient Revenue is the sum of Gross Patient Revenue minus contractual allowances minus charity care at 100%, 200% and over 200% of poverty as well as any charity care for which partial payment is received, and minus any payment from the disproportional share program.
$63,871,134
Other operating revenueOther operating revenue
Revenue or gains from the hospitalís ongoing or central operations other than patient care. These may include such activities as educational or research programs, sales of goods and services to other than patients, and sales of personal convenience items and services to patients. Operating gains may be difficult to distinguish from non-operating gains. Providers are asked to report other revenue (or other operating revenue) and operating gains as defined per the 1990 AICPA audit guide.
$1,875,265

Expense

LaborLabor expense
All expenses related to employment of personnel by the hospital.
$25,215,800
Non-laborNon-labor expense
Any expenses that are not related to labor. Excluding capital and capital-related expenses.
$23,856,688
Capital Capital expense
Capital expenses are those defined by Medicare as capital expenses. This includes depreciation and interest for capital assets reported as used for patient care, plus Medicare inpatient costs for other capital-related expenses. Medicare inpatient costs for other capital-related expenses including leases, rentals (including license and royalty fees for the use of depreciable assets), insurance expense on depreciable assets, related-organization capital-related costs for assets that are not maintained on the hospital's premises, and taxes on land or depreciable assets used for patient care. Depreciation expenses are calculated on a straight-line basis, using Medicare useful lives. Includes the allocated portion of home office capital expenses. This capital expense amount is not necessarily the same as the Medicare-allowable cost figure.
$1,639,424
TaxesTaxes/Tax expense
All taxes reported on the hospital's income statement, including: state income tax, federal income tax, real estate tax, business property tax, and business license fees. Does not include payroll taxes, which are reported under Labor Expenses.
$26,806
Bad-debtBad-debt expense
Bad-debt expense (or provision for bad debts) as reported on the hospitalís income statement.
$11,372,443
Total expenseTotal operating expense
The sum of all operating expenses.
$62,111,161
  
Operating incomeOperating income
The net of Net patient revenue plus Other operating income minus Total operating income. This is the value that should be used in the calculation of Operating margin.
$3,635,238
Net non-operating gains (loss)Net non-operating gains
Non-operating gains and losses resulting from transactions incidental or peripheral to the hospitalís central ongoing operations. This may include such items as gifts received, tax support and subsidies, returns on investment of general funds, and gain or loss on sale of properties, as well as other items.
($108,461)
Revenue and gains
in excess of expenses and lossesRevenue and gains in excess of expenses
The net amount of change in the net assets of the facility. The sum of Operating income and Non-operating income.
Note: In proprietary facilities this is called Net Income. This is the value that should be used in the calculation of Total margin.

$3,526,777

Balance Sheet

Current assetsCurrent assets
Cash and other assets that are expected to be converted into cash, sold, or consumed within one year.
$11,323,472
Net fixed assetsNet fixed assets
The value of property, plant, and equipment, net of accumulated depreciation using the straight-line method.
$12,122,974
Other assetsOther assets
The assets, other than fixed assets, that are not expected to be converted into cash, sold, or consumed within one year.
$2,263,307
Total assetsTotal assets
Total assets as reported on the hospitalís balance sheet.
$25,709,753
  
Current liabilitiesCurrent liabilities
Obligations expected to be liquidated within one year.
$2,852,675
Long term liabilitiesLong-term liabilities/debt
Obligations not expected to be liquidated within one year.
$44,332,512
Total liabilitiesTotal liabilities
The total obligations of the hospital.
$47,185,187
Net worthFund balance
The end-of Ėyear sum of general, temporarily restricted, and permanently restricted fund balances. This is the net worth of the corporation at year-end.
($21,475,434)
   
Updated on: 11/19/2013

Print Obstetrics Information

Obstetrics

This facility either did not report any deliveries during 2008 or does not perform Obstetrical services.

Print Satisfaction Information

Patient Satisfaction Survey

 · Bon Secours Richmond Community Hospital's Overall

9 or 10 (high) 7 or 8 (medium) 6 or lower (low)
|||
 
6 How do patients rate the hospital overall?
Hospital  
68%Patients who gave a rating of "9" or "10" (high)26%Patients who gave a rating of "7" or "8" (medium)6%Patients who gave a rating of "6" or lower (low)
VA  
68%23%9%
USA  
71%21%8%


Yes, Definitely Yes, Probably No
|||
 
5 Would patients recommend the hospital to friends and family?
Hospital  
70%YES, patients would definitely recommend the hospital25%YES, patients would probably recommend the hospital5%NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)
VA  
69%26%5%
USA  
71%24%5%


 ·  Bon Secours Richmond Community Hospital's Comfort

Always Usually Sometimes/Never
|||

Click here to sort by Hospital Percentage
11 How often were the patients rooms and bathrooms kept clean?
Hospital  
74%Room was "always" clean15%Room was "usually" clean11%Room was "sometimes" or "never" clean
VA  
71%19%10%
USA  
73%19%8%
13 How often did patients receive help quickly from hospital staff?
Hospital  
65%Patients "always" received help as soon as they wanted22%Patients "usually" received help as soon as they wanted13%Patients "sometimes" or "never" received help as soon as they wanted
VA  
64%25%11%
USA  
68%23%9%
11 How often was patients pain well controlled?
Hospital  
70%Pain was "always" well controlled19%Pain was "usually" well controlled11%Pain was "sometimes" or "never" well controlled
VA  
70%23%7%
USA  
71%22%7%
9 How often was the area around patients rooms kept quiet at night?
Hospital  
72%"Always" quiet at night19%"Usually" quiet at night9%"Sometimes" or "never" quiet at night
VA  
60%30%10%
USA  
61%29%10%


 ·  Bon Secours Richmond Community Hospital's Communication

Always Usually Sometimes/Never
|||

Click here to sort by Hospital Percentage
8 How often did nurses communicate well with patients?
Hospital  
80%Nurses "always" communicated well12%Nurses "usually" communicated well8%Nurses "sometimes" or "never" communicated well
VA  
78%17%5%
USA  
79%17%4%
3 How often did doctors communicate well with patients?
Hospital  
87%Doctors "always" communicated well10%Doctors "usually" communicated well3%Doctors "sometimes" or "never" communicated well
VA  
81%15%4%
USA  
82%14%4%
15 How often did staff explain about medicines before giving them to patients?
Hospital  
69%Staff "always" explained16%Staff "usually" explained15%Staff "sometimes" or "never" explained
VA  
62%18%20%
USA  
64%18%18%


Yes No
||
 
9 Were patients given information about what to do during their recovery at home?
Hospital  
91%Yes, staff "did" give patients this information9%No, staff "did not" give patients this information
VA  
86%14%
USA  
85%15%




VA State Average & US Average: this number is included so you have
  • a better idea of what is typical for Virginia or the US
  • a basis for comparing individual hospital's performance

Survey ResponseSurvey Response
The percentage of patients who completed the survey.
: 27%    |    Completed SurveyCompleted Survey
Total number of patients who completed a survey.
: Between 100 and 299

Patient Survey Collection Dates: October 2012 - September 2013 , Released in July 2014

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey information obtained
from the Centers for Medicare & Medicaid Services (CMS)

METHODOLOGY


Print Outpatient Information

2013 Outpatient Tests and Surgery Report

Click any column to sort.
Tests and
Surgery
Sub
Group
Number of Cases Performed in 2013 Median
Charge
Statewide Median Charge
Breast Surgery Therapeutic 6   $16,944 $13,102
Colonoscopy Diagnostic 131   $4,975 $3,903
Colonoscopy Therapeutic 77   $5,595 $4,302
General Laparoscopic Procedures General Laparoscopy too few to calculate   too few to calculate $12,507
Hernia Repair Children too few to calculate   too few to calculate $11,436
Hernia Repair Infants 10   $20,680 $11,318
Hysterectomy Hysterectomy too few to calculate   too few to calculate $15,486
Other Gynecological Procedures D&C/Removal Fibroids too few to calculate   too few to calculate $13,407
 


too few to calculate - Too Few to Calculate (Number of Cases < 5)

Updated on 09/10/2014



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