Henrico Doctors' Hospital

General Info

Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
1602 Skipwith Road
Richmond, VA 23229
Get Directions

  (804) 289-4500

Administrator:
Chris Denton
CFO

Medicare Provider Number: 490118
Tax Status: Proprietary

Teaching Status: None

NOTE: Retreat Hospital integrated with HDH in August 2008.

Facility Comments: Henrico Doctors Hospital includes 3 campuses: Henrico Doctors on Skipwith, Retreat Doctors on Grove and Parham Doctors on Parham Road

Hospital Stays


For Fiscal year 1/1/2018 - 12/31/2018
Licensed beds767
Staffed beds494
Staffed NICU bassinets83
CON approved levelSubspecialty
Patient days124,916
Admissions26,893
Full-time equivalents - Payroll1,903
Full-time equivalents - Contract153

Virginia Trauma System

Level II Virginia Designated Trauma Center

Level II trauma centers have an organized trauma response and are also expected to provide initial definitive care regardless of the severity of injury. The specialty requirements may be fulfilled by on-call staff, that are promptly available to the patient. Due to limited resources, Level II centers may have to transfer more complex injuries to a Level I center. Level II centers should also take on responsibility for education and system leadership within their region.

Read more at: Virginia Department of Health


Updated on: 11/26/2019

Cardiac Care

About Cardiac Care
Cases Category
(Based on Adjusted Volume)
High Mid-High Mid-Low Low N/A
Medical 1500+ 800-1499 250-799 1-249 0
Invasive 1000+ 250-999 100-249 1-99 0
Open Heart 1000+ 500-999 100-499 1-99 0
Rating
(More hearts are better)
= Less than expected
= As expected
= More than expected
= Too few to calculate (adjusted volume < 30)
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1354
· Congestive Heart Failure 562
Invasive Cardiology 824
· Cardiac Cath 227
· Percutaneous Cardiovascular Proc. 487
Open Heart Surgery 154
· CABG 95
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1247
· Congestive Heart Failure 497
Invasive Cardiology 757
· Cardiac Cath 201
· Percutaneous Cardiovascular Proc. 477
Open Heart Surgery 155
· CABG 104
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1236
· Congestive Heart Failure 479
Invasive Cardiology 793
· Cardiac Cath 207
· Percutaneous Cardiovascular Proc. 460
Open Heart Surgery 179
· CABG 128
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 964
· Congestive Heart Failure 428
Invasive Cardiology 555
· Cardiac Cath 144
· Percutaneous Cardiovascular Proc. 344
Open Heart Surgery 149
· CABG 93
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1294
· Congestive Heart Failure 505
Invasive Cardiology 672
· Cardiac Cath 183
· Percutaneous Cardiovascular Proc. 385
Open Heart Surgery 244
· CABG 128
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1354 74 1264 1.11% 1.48% 0.75 1302 9.68% 10.91% 0.89
· Congestive Heart Failure 562 39 520 0.77% 1.31% 0.59 548 12.23% 14.35% 0.85
Invasive Cardiology 824 18 799 0.63% 0.95% 0.66 802 8.73% 7.64% 1.14
· Cardiac Cath 227 5 218 0.00% 0.34% 0.00 220 8.64% 8.72% 0.99
· Percutaneous Cardiovascular Proc. 487 10 475 0.42% 1.06% 0.40 479 8.56% 7.27% 1.18
Open Heart Surgery 154 0 154 1.95% 1.29% 1.51 151 5.30% 6.70% 0.79
· CABG 95 0 95 1.05% 0.79% 1.33 94 4.26% 5.71% 0.75
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1247 68 1165 1.29% 1.68% 0.77 1193 10.65% 10.99% 0.97
· Congestive Heart Failure 497 37 456 1.10% 1.38% 0.80 480 12.92% 14.75% 0.88
Invasive Cardiology 757 3 752 0.40% 0.93% 0.43 749 7.08% 7.62% 0.93
· Cardiac Cath 201 0 199 1.01% 0.53% 1.90 197 5.08% 8.44% 0.60
· Percutaneous Cardiovascular Proc. 477 3 474 0.21% 1.17% 0.18 473 8.25% 7.60% 1.09
Open Heart Surgery 155 0 155 3.87% 1.06% 3.65 149 9.40% 6.71% 1.40
· CABG 104 0 104 3.85% 1.02% 3.78 100 6.00% 5.58% 1.08
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1236 60 1162 1.55% 1.57% 0.99 1185 10.97% 11.54% 0.95
· Congestive Heart Failure 479 31 443 0.90% 1.38% 0.65 465 15.48% 15.24% 1.02
Invasive Cardiology 793 4 788 1.02% 0.82% 1.24 782 8.06% 7.66% 1.05
· Cardiac Cath 207 0 207 0.97% 0.52% 1.86 205 9.27% 8.85% 1.05
· Percutaneous Cardiovascular Proc. 460 3 456 1.32% 1.01% 1.31 451 7.32% 7.31% 1.00
Open Heart Surgery 179 0 179 1.12% 1.42% 0.78 177 3.39% 6.34% 0.53
· CABG 128 0 128 0.78% 1.21% 0.64 127 3.94% 6.11% 0.64
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 964 48 903 1.33% 1.47% 0.90 927 11.87% 12.18% 0.97
· Congestive Heart Failure 428 31 392 1.02% 1.84% 0.55 415 14.94% 15.77% 0.95
Invasive Cardiology 555 5 548 1.46% 0.92% 1.59 542 9.41% 8.51% 1.11
· Cardiac Cath 144 0 143 2.10% 0.73% 2.86 140 13.57% 10.25% 1.32
· Percutaneous Cardiovascular Proc. 344 4 340 1.47% 1.11% 1.32 336 7.74% 8.05% 0.96
Open Heart Surgery 149 0 149 2.68% 1.25% 2.16 145 2.76% 6.74% 0.41
· CABG 93 0 93 3.23% 0.74% 4.35 90 3.33% 6.18% 0.54
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1294 58 1221 0.82% 1.45% 0.56 1245 12.13% 12.09% 1.00
· Congestive Heart Failure 505 35 464 1.08% 1.56% 0.69 483 13.25% 16.18% 0.82
Invasive Cardiology 672 8 655 1.37% 0.96% 1.42 651 8.60% 8.04% 1.07
· Cardiac Cath 183 2 174 0.57% 0.60% 0.96 174 10.34% 9.23% 1.12
· Percutaneous Cardiovascular Proc. 385 4 379 1.85% 1.17% 1.57 374 8.02% 7.86% 1.02
Open Heart Surgery 244 0 244 2.46% 1.85% 1.33 238 7.14% 7.42% 0.96
· CABG 128 0 128 0.78% 1.02% 0.77 127 5.51% 6.11% 0.90

Actual Mortality
The percent of all patients admitted to hospital for a cardiac service line and died during their stay.

Actual Readmission Rate
The percent of all patients admitted to a hospital for a cardiac service line and later readmitted within 30 days to a Virginia hospital for a service related to their prior discharge.

Adjusted Volume (Mortality)
All inpatient hospital discharges excluding 1) hospice patients (shown) 2) patients transferred to another facility (not shown) and 3) patients transferred in with severe risk of mortality and died within 24 hours (not shown).

Adjusted Volume (Readmission)
All inpatient hospital discharges excluding 1) patients transferred to another facility or 2) patients that died.

Cardiac Care Service Lines
Patients may have one of many possible conditions and receive different types of diagnostic or surgical procedures. VHI groups these different conditions and treatments into service lines to better compare care provided.

Cardiac Catheterization
or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491

Cardiology - Invasive
Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.

Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.

Cardiology - Open Heart Surgery
Includes procedures such as coronary artery bypass surgery (CABG) and cardiac valve procedures.

Cases Category
The number of adjusted cases (discharges) grouped into four categories for easy comparison.

Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585

Coronary Artery Bypass Graft (CABG)
also called coronary artery bypass surgery, heart bypass or bypass surgery is a surgical procedure performed to relieve angina and reduce the risk of death from coronary artery disease. Arteries and/or veins from elsewhere in the patient's body are grafted from the aorta to the coronary arteries to bypass atherosclerotic narrowings and improve the blood supply to the coronary circulation supplying the myocardium (heart muscle).
More info: http://en.wikipedia.org/wiki/Coronary_artery _bypass_surgery

Expected Mortality
The expected mortality rate is calculated based on the 3M APR-DRG risk of mortality index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Expected Readmission Rate
The expected readmission rate is calculated based on the 3M APR-DRG and severity index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Hospice Exclusions
All inpatient hospital discharges that were identified as hospice patients. These patients are identified by one of three methods 1) "v66.7" in the first nine diagnosis codes or those submitted by a facility in the tenth or later diagnosis code or 2) discharge status codes indicating hospice care or 3) revenue codes indicating hospice care.

Mortality Rating
This rating indicates whether the mortality (death) rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.


Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Mortality Ratio
The actual mortality (death) rate divided by expected mortality (death) rate for a hospital.

Percutaneous Cardiovascular Procedures
These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.

Readmission Rating
This rating indicates whether the 30-day related readmission rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.



Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Readmission Ratio
The actual readmission rate divided by expected readmission rate for a hospital.

Teaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)

Total Cases
All inpatient hospital discharges by cardiac service lines and/or subgroups.


2018 data updated on: 03/31/2020

Efficiency Indicators

For Fiscal Year 1/1/2018 - 12/31/2018

Composite Score (Lower is better)
More efficient
1.3 
2.7
Less efficient
 3.6
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
1 Gross Revenue Per Adjusted Admission: The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 19,248.73 26,582.88
2 26,582.88 33,886.18
3 33,886.18 41,207.74
4 41,207.74 102,453.07
(lower is better)
19,248.73 
90,137.04
.
4
 102,453.07
2 Net Revenue Per Adjusted Admission: The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 6,195.03 7,770.53
2 7,770.53 8,396.82
3 8,396.82 9,840.22
4 9,840.22 16,345.95
(lower is better)
6,195.03 
11,499.06
.
4
 16,345.95

Costs

Indicator Description Quartile Rank 1 through 4
3 Cost Per Adjusted Admission: The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 4,457.43 7,471.19
2 7,471.19 8,295.93
3 8,295.93 9,207.93
4 9,207.93 16,457.73
(lower is better)
4,457.43 
10,071.93
.
4
 16,457.73
4 Labor Cost Per Adjusted Admission: The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,653.91 3,251.29
2 3,251.29 3,833.98
3 3,833.98 4,396.02
4 4,396.02 8,436.02
(lower is better)
1,653.91 
3,935.96
.
3
 8,436.02
5 Non-labor Cost Per Adjusted Admission: The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 2,181.10 3,290.14
2 3,290.14 3,634.16
3 3,634.16 4,296.64
4 4,296.64 7,290.70
(lower is better)
2,181.10 
4,807.93
.
4
 7,290.70
6 Capital Cost Per Adjusted Admission: The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 -628.58 477.33
2 477.33 618.65
3 618.65 901.84
4 901.84 5,166.26
(lower is better)
-628.58 
714.12
.
3
 5,166.26

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
7 Full-time Equivalents Per Adjusted Occupied Bed: The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.95 3.07
2 3.07 3.55
3 3.55 4.30
4 4.30 6.14
(lower is better)
0.95 
2.91
.
1
 6.14
8 Paid Hours Per Adjusted Admission: The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 33.55 70.53
2 70.53 87.18
3 87.18 98.54
4 98.54 173.49
(lower is better)
33.55 
77.03
.
2
 173.49
9 Staffed Beds Occupancy: Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
QuartileMax.Min.
1 123.29 79.00
2 79.00 66.13
3 66.13 50.17
4 50.17 10.41
(higher is better)
123.29 
69.28
.
2
 10.41
10 Licensed Beds Occupancy: Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
QuartileMax.Min.
1 86.99 67.20
2 67.20 47.02
3 47.02 28.03
4 28.03 8.81
(higher is better)
86.99 
44.62
.
3
 8.81
11 Special Services Utilization: Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
QuartileMax.Min.
1 115.14 75.76
2 75.76 59.77
3 59.77 46.53
4 46.53 23.44
(higher is better)
115.14 
61.38
.
2
 23.44
12 Case-mix Adjusted Average Length of Stay: The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
QuartileMin.Max.
1 2.45 3.34
2 3.34 3.60
3 3.60 3.96
4 3.96 9.91
(lower is better)
2.45 
3.96
.
3
 9.91

Financial Viability

Indicator Description Quartile Rank 1 through 4
13 Cash Debt Coverage: A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 1,837.83 5.71
2 5.71 1.39
3 1.39 0.00
4 0.00 -822.29
(higher is better)
1,837.83 
49.29
.
1
 -822.29
14 Total Margin: Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
QuartileMax.Min.
1 35.62 12.87
2 12.87 7.32
3 7.32 -1.62
4 -1.62 -45.30
(higher is better)
35.62 
18.71
.
1
 -45.30
15 Return on Assets: Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
QuartileMax.Min.
1 136.47 11.03
2 11.03 4.25
3 4.25 0.29
4 0.29 -58.44
(higher is better)
136.47 
11.44
.
1
 -58.44
16 Fixed Asset Financing Ratio: The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.01
2 0.01 0.10
3 0.10 0.91
4 0.91 16.59
(lower is better)
0.00 
0.06
.
2
 16.59

Community Support

Indicator Description Quartile Rank 1 through 4
17 Charity Care, Bad Debt and Taxes: Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 15.03 9.86
2 9.86 7.79
3 7.79 5.90
4 5.90 2.35
(higher is better)
15.03 
9.93
.
1
 2.35
18 Medicaid Participation: Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 31.11 15.38
2 15.38 12.19
3 12.19 9.07
4 9.07 0.78
(higher is better)
31.11 
11.16
.
3
 0.78

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Updated on: 11/26/2019

Financial Information

For Fiscal Year 1/1/2018 - 12/31/2018
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.

Revenue

  • Gross patient revenue $4,501,141,313
  • Contractual allowance $3,776,306,229
  • Charity care $110,678,669
  • Bad Debt $39,931,922
  • Net patient revenue $574,224,493
  • Other operating revenue $44,507,024

Expense

  • Labor$196,548,826
  • Non-labor$240,091,999
  • Capital$33,054,938
  • Taxes$33,262,430
  • Total expense$502,958,193
  • .
  • Operating income$115,773,324
  • Net non-operating gains (loss)$0
  • Revenue and gains
    in excess of expenses and losses$115,773,324

Balance Sheet

  • Current assets$106,564,660
  • Net fixed assets$206,276,165
  • Other assets$754,118,454
  • Total assets$1,066,959,279
  • .
  • Current liabilities$69,847,183
  • Long term liabilities$11,841,920
  • Total liabilities$81,689,103
  • Net worth$985,270,176
Click here for more information on operating and total margins.

Updated on: 11/26/2019

2018 Outpatient Tests and Surgery Report

Tests and Surgery Sub Group Number of Cases Performed in 2018 Cases Median Charge Statewide Median Charge
Colonoscopy Diagnostic 349 $7,055 $4,176
Colonoscopy Therapeutic 2345 $10,507 $5,962
General Laparoscopic Procedures OTHER 319 $93,071 $28,314
Breast Surgery Diagnostic too few to calculate too few to calculate $13,823
Breast Surgery Repair/Reconstruction/Cosmetic PXS 284 $91,275 $30,902
Breast Surgery Therapeutic 148 $36,939 $14,486
Hernia Repair Children too few to calculate too few to calculate $13,484
Hernia Repair Infants too few to calculate too few to calculate $18,113
Hernia Repair OTHER 85 $60,906 $15,657
Hernia Repair Unspecified Age 207 $53,727 $16,316
Liposuction Lower Extremity 10 $52,039 $17,318
Liposuction Trunk Extremity 33 $75,005 $21,697
Liposuction Upper Extremity too few to calculate too few to calculate $12,021
Facial Surgery Eyes Only 8 $44,386 $10,520
Facial Surgery Face & Eyes too few to calculate too few to calculate $9,642
Facial Surgery Facial Only 8 $133,034 $26,699
Knee Surgery (Arthroscopy) Knee Surgery (Arthroscopy) 187 $41,546 $15,813
Other Gynecological Procedures Birth Control 137 $52,275 $18,169
Other Gynecological Procedures D&C/Removal Fibroids 469 $78,561 $18,708
Other Gynecological Procedures Fertility Related 9 $86,975 $14,573
Other Gynecological Procedures Removal Adhesions 157 $95,658 $26,580
Gallbladder Removal Cholecystectomy 360 $81,879 $22,922
General Laparoscopic Procedures General Laparoscopy 143 $76,025 $22,346

Updated on: 7/21/2020

2018 Service Line

Service Line Inlier Cases Outlier Cases Number of Cases % of Hospital Total % of Regional Total
Obstetrics/Delivery 4080 145 4225 15.07% 25.03%
Oncology 232 89 321 1.14% 10.91%
Oncology Surgery 20 1 21 0.07% 10.00%
Cardiology - Open Heart Surgery 146 8 154 0.55% 14.92%
Ophthalmology 15 0 15 0.05% 9.55%
Ophthalmologic Surg 2 0 2 0.01% 9.09%
Orthopedic Surgery 1677 48 1725 6.15% 13.89%
Orthopedics 266 22 288 1.03% 14.63%
Other Obstetrics 280 53 333 1.19% 22.59%
Otolaryngology 123 9 132 0.47% 11.20%
Plastic Surgery 0 0 0 0.00% 0.00%
Psychiatry 1980 47 2027 7.23% 12.00%
Pulmonary 1215 168 1383 4.93% 10.82%
Rehabilitation 279 18 297 1.06% 26.40%
Rheumatology 138 8 146 0.52% 14.44%
Transplant Surgery 26 3 29 0.10% 6.25%
Urological Surgery 475 10 485 1.73% 30.45%
Urology 615 70 685 2.44% 12.33%
Vascular Surgery 340 23 363 1.29% 14.03%
Burns 1 1 2 0.01% 0.42%
Cardiology - Medical 1218 136 1354 4.83% 11.29%
Dental 28 2 30 0.11% 18.99%
Dermatology 75 6 81 0.29% 13.89%
Endocrinology 405 38 443 1.58% 10.09%
Gynecology 23 4 27 0.10% 12.50%
Hematology 208 20 228 0.81% 8.87%
Infectious Disease 971 182 1153 4.11% 9.51%
Cardiology - Invasive 737 87 824 2.94% 13.32%
Neonatology 384 33 417 1.49% 20.88%
Nephrology 214 23 237 0.85% 15.63%
Neurological Surgery 258 13 271 0.97% 10.16%
Neurology 901 168 1069 3.81% 12.16%
Normal Newborn 3834 45 3879 13.83% 25.18%
ENT Surgery 45 10 55 0.20% 9.79%
Gastroenterology 1377 92 1469 5.24% 12.19%
General Medicine 777 529 1306 4.66% 16.91%
General Surgery 1705 122 1827 6.51% 16.34%
Gynecological Surg 327 8 335 1.19% 31.34%
Trauma 347 58 405 1.44% 11.76%
Total 25,744 2,299 28,043 100% 15.12%

Updated on: 11/26/2019

Patient Satisfaction Survey

Patient Survey Collection Dates: Oct 2018 - Sep 2019
Released in July 2020

Henrico Doctors' Hospital's Overall

How do patients rate the hospital overall?
Hospital
Would patients recommend the hospital to friends and family?
Hospital

Henrico Doctors' Hospital's Comfort

How often were the patients rooms and bathrooms kept clean?
Hospital
How often did patients receive help quickly from hospital staff?
Hospital
How often was the area around patients rooms kept quiet at night?
Hospital
How often did nurses communicate well with patients?
Hospital

Henrico Doctors' Hospital's Communication

How often did doctors communicate well with patients?
Hospital
How often did staff explain about medicines before giving them to patients?
Hospital
Were patients given information about what to do during their recovery at home?
Hospital
VA
US
How did patient understood their care when they left the hospital?
Hospital

Updated on: 07/30/2020