Virginia Nursing Facilities

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Friendship Health and Rehab Center, Inc.

General Info

Address:
327 Hershberger Road
Roanoke, VA 24012
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  (540) 265-2100
Administrator:
Ben Higgins
Administrator

Parent Company: Friendship Retirement Community

Facility Comments: Thank you for your interest in Friendship Health and Rehab Center, a part of Friendship Retirement Community located in Roanoke, Virginia. We offer comprehensive health care services including long term care, skilled nursing care, inpatient and outpatient therapy, orthopedic care unit, palliative care, Alzheimer’s care, on-site dialysis, on-site pharmacy services, and more. As of July 1st, 2014, our semi-room rates range from $222-257. Private room rates range from $262-297. Please feel free to give us a call and come for a visit. We look forward to hearing from you.

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Website: www.friendship.us

Stays


For Fiscal year 7/1/2021 - 6/30/2022
Licensed beds253
Patient days72,174
Full Time Equivalents193

Rates

Semi-Private Daily Room Rate 222
Private Daily Room Rate 262
Updated on: 12/14/2023

Efficiency Indicators

For Fiscal Year 7/1/2021 - 6/30/2022
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
1 Gross Patient Revenue Per Adjusted Patient Day: The average full patient charge, based on charge schedules, per adjusted patient day. Patient days are adjusted by case mix and by outpatient and ancillary service revenues. The desired direction is toward a lower value.
QuartileMin.Max.
1 81.42 248.60
2 248.60 269.91
3 269.91 302.45
4 302.45 633.54
(lower is better)
81.42 
275.19
.
3
 633.54
2 Net Patient Revenue Per Adjusted Patient Day: The average dollar amount expected to be collected per adjusted patient day. Patient days are adjusted by case mix and by outpatient and ancillary service revenues. The desired direction is toward a lower value.
QuartileMin.Max.
1 57.42 212.05
2 212.05 222.86
3 222.86 243.08
4 243.08 365.63
(lower is better)
57.42 
212.54
.
2
 365.63

Costs

Indicator Description Quartile Rank 1 through 4
3 Cost Per Adjusted Patient Day: The average total operating cost per adjusted patient day. Patient days are adjusted by case mix and by outpatient and ancillary service revenues. The desired direction is toward a lower value.
QuartileMin.Max.
1 62.75 208.21
2 208.21 220.72
3 220.72 246.73
4 246.73 351.01
(lower is better)
62.75 
207.19
.
1
 351.01
4 Labor Cost Per Adjusted Patient Day: The average personnel expense per adjusted patient day. Patient days are adjusted by case mix and by outpatient and ancillary service revenues. The desired direction is toward a lower value.
QuartileMin.Max.
1 33.65 118.95
2 118.95 131.01
3 131.01 148.02
4 148.02 247.10
(lower is better)
33.65 
125.25
.
2
 247.10
5 Non-Labor Cost Per Adjusted Patient Day: The average supply, maintenance and non-personnel expense per adjusted admission or patient day. Patient days are adjusted by case mix and by outpatient and ancillary service revenues. The desired direction is toward a lower value.
QuartileMin.Max.
1 10.69 48.97
2 48.97 56.18
3 56.18 65.97
4 65.97 152.18
(lower is better)
10.69 
69.26
.
4
 152.18
6 Capital Cost Per Adjusted Patient Day: The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted patient day. Patient days are adjusted by case mix and by outpatient and ancillary service revenues. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.30 16.82
2 16.82 25.86
3 25.86 33.02
4 33.02 76.38
(lower is better)
0.30 
9.71
.
1
 76.38

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
7 Paid Hours Per Adjusted Patient Day: The average number of hours the nursing facility paid to employees or an agency, per adjusted patient day. Patient days are adjusted by case mix and by outpatient and ancillary service revenues. The desired direction is toward a lower value.
QuartileMin.Max.
1 1.16 3.46
2 3.46 4.29
3 4.29 5.66
4 5.66 14.01
(lower is better)
1.16 
3.92
.
2
 14.01

Financial Viability

Indicator Description Quartile Rank 1 through 4
8 Total Margin: Expressed as a percentage, the profit or loss after tax expense that the facility generates in relation to its expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 22.40 9.31
2 9.31 4.82
3 4.82 -1.77
4 -1.77 -39.43
(higher is better)
22.40 
3.10
.
3
 -39.43
9 Return on Assets: Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.). The desired direction is toward a higher value.
QuartileMax.Min.
1 124.05 33.87
2 33.87 16.16
3 16.16 0.13
4 0.13 -90.57
(higher is better)
124.05 
49.27
.
1
 -90.57
10 Cash Debt Coverage Ratio: A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 525.61 0.01
2 0.01 0.00
3 0.00 -0.01
4 -0.01 -39.22
(higher is better)
525.61 
28.99
.
1
 -39.22
11 Fixed Asset Financing Ratio: The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.00
2 0.00 0.02
3 0.02 1.26
4 1.26 26.28
(lower is better)
0.00 
0.81
.
3
 26.28

Community Support

Indicator Description Quartile Rank 1 through 4
12 Charity Care, Bad Debt and Taxes: Expressed as a percentage, it is the amount of charity care (converted to a cost basis), bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 12.80 5.89
2 5.89 4.06
3 4.06 1.96
4 1.96 0.00
(higher is better)
12.80 
1.44
.
4
 0.00
13 Medicaid Participation: Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 89.89 77.41
2 77.41 71.55
3 71.55 60.07
4 60.07 0.00
(higher is better)
89.89 
69.08
.
3
 0.00

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Updated on: 12/14/2023

Financial Information

For Fiscal Year 7/1/2021 - 6/30/2022

Revenue

  • Gross patient revenue $28,174,023
  • Contractual allowance $6,414,415
  • Bad-debt$114,444
  • Net patient revenue $21,645,164
  • Other operating revenue $578,640

Expense

  • Labor$12,822,953
  • Non-labor$7,090,513
  • Capital$993,822
  • Taxes$190,293
  • Total expense$21,097,581
  • .
  • Operating income$1,126,223
  • Net non-operating gains (loss)($452,004)
  • Revenue and gains
    in excess of expenses and losses$674,219

Balance Sheet

  • Current assets$16,542,099
  • Net fixed assets$10,619,528
  • Other assets$8,503,304
  • Total assets$35,664,931
  • .
  • Current liabilities$2,772,706
  • Long term liabilities$8,641,525
  • Total liabilities$11,414,231
  • Net worth$24,250,700
Click here for more information on operating and total margins.
Updated on: 12/14/2023

Staffing

Be careful when comparing staffing levels of different nursing facilities.
Information comes from data that the nursing facility reports to its state agency.
It contains the nursing facility staffing hours for a two-week period prior to the time of the state inspection.
The Centers for Medicare & Medicaid Services (CMS) receives this data and converts it into the number of staff hours per resident per day.
How to Read a Staffing Chart
Friendship Health and Rehab Center, Inc.Virginia AverageNational Average
Average number of residents per day205.489.776.5
Total number of licensed nurse staff hours per resident per day3 hour 11 minutes1 hour 36 minutes1 hour 34 minutes
RN hours per resident per day29 minutes36 minutes41 minutes
LPN/LVN hours per resident per day1 hour 2 minutes1 hour 53 minutes
Nurse aide hours per resident per day2 hour 12 minutes1 hour 59 minutes2 hour 12 minutes
Physical therapist staff hours per resident per day3 minutes5 minutes4 minutes
Updated on: 04/27/2022

Quality Measures

Information comes from data that the nursing home regularly report on all residents. It includes aspects of residents' health, physical funcioning, mental status and general well being. The Centers for Medicare & Medicaid Services (CMS) receives this data and converts it into the number of staff hours per resident per day.
Read why Quality Measures are important to you at www.Medicare.gov

Short-Stay Residents

Quality Measures Score (higher are better) State Nation
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 91.2%
79.7%
74.2%
Percentage of short-stay residents who made improvements in function 73.8%
73.9%
75.2%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 90.2%
77.4%
77.4%
Quality Measures Score (lower are better) State Nation
Percentage of short-stay residents who were rehospitalized after a nursing home admission 21.2%
22.7%
21.6%
Percentage of short-stay residents who had an outpatient emergency department visit 10.4%
11.1%
11.4%
Percentage of short-stay residents who newly received an antipsychotic medication 2.7%
1.8%
1.7%

Long-Stay Residents

Quality Measures Score (higher are better) State Nation
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.9%
93%
90%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 97.5%
95.7%
96%
Quality Measures Score (lower are better) State Nation
Percentage of long-stay residents who received an antipsychotic medication 22.9%
14.5%
13.6%
Percentage of long-stay residents whose ability to move independently worsened 20.4%
19.8%
23.2%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 15.3%
19.6%
20.7%
Percentage of high risk long-stay residents with pressure ulcers 7.8%
8.2%
8.9%
Number of hospitalizations per 1000 long-stay resident days 2%
1.4%
1.2%
Number of outpatient emergency department visits per 1000 long-stay resident days 0.8%
0.9%
0.8%
Percentage of long-stay residents whose need for help with daily activities has increased 12.7%
14.9%
16.4%
Percentage of long-stay residents who lose too much weight 4.4%
6.3%
7.5%
Percentage of low risk long-stay residents who lose control of their bowels or bladder 69%
47%
51.9%
Percentage of long-stay residents with a catheter inserted and left in their bladder 1.4%
1.5%
1%
Percentage of long-stay residents with a urinary tract infection 2.2%
2.4%
2.6%
Percentage of long-stay residents who have depressive symptoms 0%
7.4%
3.6%
Percentage of long-stay residents who were physically restrained 0%
0.2%
0.2%
Percentage of long-stay residents experiencing one or more falls with major injury 4.3%
3.4%
3.6%
Updated on: 04/27/2022