Centra Health

General Info

Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
1920 Atherholt Road
Lynchburg, VA 24502
Get Directions

  (434) 200-4444

Administrator:
David Gough
SVP Chief Financial Officer

Medicare Provider Number: 490021
Tax Status: Not-for-profit

Teaching Status: None

NOTE: Virginia Baptist and Lynchburg General Hospitals
Website: www.centrahealth.com
Financial Assistance www.centrahealthonlinebillpay.patientcompass.com/RA/General/BillingPolicies
For Quotes on Elective Procedures per Virginia law §32.1-137.05 www.centrahealth.com/hospital-estimates-1

Hospital Stays


For Fiscal year 1/1/2017 - 12/31/2017
Licensed beds526
Staffed beds523
Staffed NICU bassinets52
CON approved levelSpecialty
Patient days136,560
Admissions26,713
Full-time equivalents - Payroll3,832
Full-time equivalents - Contract102

ALSD

In addition to other services offered, this facility reported the following services available during fiscal year ending in 2017 in their Utilization Spread Sheets.

  • Chemotherapy
  • Chronic Renal Dialysis
  • Cobalt and Linear Accelerator Radiology
  • Hyperbaric Therapy
  • Lithotripsy
  • Neonatal Intensive Care
  • Organized Hospice Program
  • Pain Managment Program
  • Wound Clinic

Virginia Trauma System

Level II Virginia Designated Trauma Center

Level II trauma centers have an organized trauma response and are also expected to provide initial definitive care regardless of the severity of injury. The specialty requirements may be fulfilled by on-call staff, that are promptly available to the patient. Due to limited resources, Level II centers may have to transfer more complex injuries to a Level I center. Level II centers should also take on responsibility for education and system leadership within their region.

Read more at: Virginia Department of Health


Updated on: 2/5/2019

Cardiac Care

About Cardiac Care
Cases Category
(Based on Adjusted Volume)
High Mid-High Mid-Low Low N/A
Medical 1500+ 800-1499 250-799 1-249 0
Invasive 1000+ 250-999 100-249 1-99 0
Open Heart 1000+ 500-999 100-499 1-99 0
Rating
(More hearts are better)
= Less than expected
= As expected
= More than expected
= Too few to calculate (adjusted volume < 30)
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1956
· Congestive Heart Failure 807
Invasive Cardiology 1281
· Cardiac Cath 310
· Percutaneous Cardiovascular Proc. 720
Open Heart Surgery 286
· CABG 201
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1892
· Congestive Heart Failure 786
Invasive Cardiology 1128
· Cardiac Cath 259
· Percutaneous Cardiovascular Proc. 689
Open Heart Surgery 245
· CABG 164
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1526
· Congestive Heart Failure 690
Invasive Cardiology 769
· Cardiac Cath 178
· Percutaneous Cardiovascular Proc. 428
Open Heart Surgery 200
· CABG 130
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 2063
· Congestive Heart Failure 955
Invasive Cardiology 874
· Cardiac Cath 217
· Percutaneous Cardiovascular Proc. 493
Open Heart Surgery 281
· CABG 200
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1974
· Congestive Heart Failure 911
Invasive Cardiology 1041
· Cardiac Cath 185
· Percutaneous Cardiovascular Proc. 607
Open Heart Surgery 293
· CABG 204
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1956 189 1749 1.32% 1.92% 0.68 1853 10.47% 12.45% 0.84
· Congestive Heart Failure 807 103 695 0.43% 1.66% 0.26 771 9.08% 15.68% 0.58
Invasive Cardiology 1281 33 1227 0.90% 1.21% 0.74 1226 7.99% 8.81% 0.91
· Cardiac Cath 310 13 281 0.36% 1.32% 0.27 287 10.10% 11.37% 0.89
· Percutaneous Cardiovascular Proc. 720 15 701 1.14% 0.97% 1.18 694 6.92% 7.86% 0.88
Open Heart Surgery 286 0 286 1.40% 1.37% 1.02 282 8.87% 7.30% 1.21
· CABG 201 0 201 1.00% 1.29% 0.77 199 5.53% 6.38% 0.87
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1892 151 1718 1.80% 2.17% 0.83 1799 11.28% 13.22% 0.85
· Congestive Heart Failure 786 90 692 0.87% 1.56% 0.56 761 11.83% 15.98% 0.74
Invasive Cardiology 1128 15 1104 0.36% 1.12% 0.32 1111 9.18% 8.99% 1.02
· Cardiac Cath 259 2 249 0.00% 1.19% 0.00 251 15.94% 12.07% 1.32
· Percutaneous Cardiovascular Proc. 689 7 681 0.59% 1.08% 0.54 681 6.31% 7.81% 0.81
Open Heart Surgery 245 0 244 0.82% 1.50% 0.54 242 9.09% 7.03% 1.29
· CABG 164 0 163 0.00% 0.83% 0.00 163 5.52% 6.49% 0.85
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1526 137 1370 2.04% 2.44% 0.84 1441 13.39% 13.75% 0.97
· Congestive Heart Failure 690 83 601 1.50% 1.94% 0.77 668 14.52% 16.44% 0.88
Invasive Cardiology 769 9 754 0.40% 0.95% 0.42 756 9.92% 9.19% 1.08
· Cardiac Cath 178 6 169 0.00% 1.14% 0.00 174 11.49% 12.14% 0.95
· Percutaneous Cardiovascular Proc. 428 3 422 0.71% 0.79% 0.90 419 8.11% 7.97% 1.02
Open Heart Surgery 200 0 199 0.50% 1.32% 0.38 198 8.59% 7.08% 1.21
· CABG 130 0 129 0.00% 0.75% 0.00 129 7.75% 6.77% 1.14
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 2063 160 1887 1.85% 2.44% 0.76 1977 12.29% 14.03% 0.88
· Congestive Heart Failure 955 98 855 0.82% 1.55% 0.53 936 14.00% 16.72% 0.84
Invasive Cardiology 874 11 859 0.70% 1.03% 0.68 864 8.80% 8.66% 1.02
· Cardiac Cath 217 7 208 0.48% 0.79% 0.61 214 8.88% 11.18% 0.79
· Percutaneous Cardiovascular Proc. 493 1 491 0.81% 1.11% 0.73 488 7.38% 7.55% 0.98
Open Heart Surgery 281 0 281 2.14% 1.01% 2.11 275 5.82% 6.82% 0.85
· CABG 200 0 200 2.50% 0.79% 3.17 195 2.56% 5.93% 0.43
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1974 169 1776 2.03% 2.24% 0.91 1864 8.26% 10.19% 0.81
· Congestive Heart Failure 911 94 812 1.60% 1.56% 1.03 881 9.99% 12.57% 0.79
Invasive Cardiology 1041 9 1028 0.49% 0.97% 0.50 1027 7.59% 6.57% 1.16
· Cardiac Cath 185 2 179 0.00% 0.50% 0.00 181 10.50% 7.66% 1.37
· Percutaneous Cardiovascular Proc. 607 4 603 0.83% 1.05% 0.79 597 5.19% 5.88% 0.88
Open Heart Surgery 293 0 293 1.71% 1.27% 1.35 288 6.60% 5.66% 1.17
· CABG 204 0 204 0.98% 0.84% 1.17 202 5.94% 5.34% 1.11

Actual Mortality
The percent of all patients admitted to hospital for a cardiac service line and died during their stay.

Actual Readmission Rate
The percent of all patients admitted to a hospital for a cardiac service line and later readmitted within 30 days to a Virginia hospital for a service related to their prior discharge.

Adjusted Volume (Mortality)
All inpatient hospital discharges excluding 1) hospice patients (shown) 2) patients transferred to another facility (not shown) and 3) patients transferred in with severe risk of mortality and died within 24 hours (not shown).

Adjusted Volume (Readmission)
All inpatient hospital discharges excluding 1) patients transferred to another facility or 2) patients that died.

Cardiac Care Service Lines
Patients may have one of many possible conditions and receive different types of diagnostic or surgical procedures. VHI groups these different conditions and treatments into service lines to better compare care provided.

Cardiac Catheterization
or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491

Cardiology - Invasive
Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.

Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.

Cardiology - Open Heart Surgery
Includes procedures such as coronary artery bypass surgery (CABG) and cardiac valve procedures.

Cases Category
The number of adjusted cases (discharges) grouped into four categories for easy comparison.

Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585

Coronary Artery Bypass Graft (CABG)
also called coronary artery bypass surgery, heart bypass or bypass surgery is a surgical procedure performed to relieve angina and reduce the risk of death from coronary artery disease. Arteries and/or veins from elsewhere in the patient's body are grafted from the aorta to the coronary arteries to bypass atherosclerotic narrowings and improve the blood supply to the coronary circulation supplying the myocardium (heart muscle).
More info: http://en.wikipedia.org/wiki/Coronary_artery _bypass_surgery

Expected Mortality
The expected mortality rate is calculated based on the 3M APR-DRG risk of mortality index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Expected Readmission Rate
The expected readmission rate is calculated based on the 3M APR-DRG and severity index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Hospice Exclusions
All inpatient hospital discharges that were identified as hospice patients. These patients are identified by one of three methods 1) "v66.7" in the first nine diagnosis codes or those submitted by a facility in the tenth or later diagnosis code or 2) discharge status codes indicating hospice care or 3) revenue codes indicating hospice care.

Mortality Rating
This rating indicates whether the mortality (death) rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.


Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Mortality Ratio
The actual mortality (death) rate divided by expected mortality (death) rate for a hospital.

Percutaneous Cardiovascular Procedures
These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.

Readmission Rating
This rating indicates whether the 30-day related readmission rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.



Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Readmission Ratio
The actual readmission rate divided by expected readmission rate for a hospital.

Teaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)

Total Cases
All inpatient hospital discharges by cardiac service lines and/or subgroups.


2017 data updated on: 02/14/2019

Efficiency Indicators

For Fiscal Year 1/1/2017 - 12/31/2017

Composite Score (Lower is better)
More efficient
1.6 
2.9
Less efficient
 3.8
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
1 Gross Revenue Per Adjusted Admission: The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 18,615.32 25,952.98
2 25,952.98 31,440.80
3 31,440.80 36,341.16
4 36,341.16 96,858.43
(lower is better)
18,615.32 
28,518.00
.
2
 96,858.43
2 Net Revenue Per Adjusted Admission: The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 5,714.68 7,549.06
2 7,549.06 8,314.01
3 8,314.01 9,465.52
4 9,465.52 16,030.16
(lower is better)
5,714.68 
10,051.05
.
4
 16,030.16

Costs

Indicator Description Quartile Rank 1 through 4
3 Cost Per Adjusted Admission: The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 4,780.12 7,284.17
2 7,284.17 8,139.23
3 8,139.23 8,672.56
4 8,672.56 14,928.35
(lower is better)
4,780.12 
9,521.56
.
4
 14,928.35
4 Labor Cost Per Adjusted Admission: The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,663.02 3,289.25
2 3,289.25 3,750.65
3 3,750.65 4,343.09
4 4,343.09 7,641.01
(lower is better)
1,663.02 
4,441.73
.
4
 7,641.01
5 Non-labor Cost Per Adjusted Admission: The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 2,139.11 3,216.22
2 3,216.22 3,500.42
3 3,500.42 4,237.38
4 4,237.38 6,891.82
(lower is better)
2,139.11 
4,348.32
.
4
 6,891.82
6 Capital Cost Per Adjusted Admission: The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 -469.05 486.14
2 486.14 603.94
3 603.94 745.94
4 745.94 4,406.74
(lower is better)
-469.05 
719.87
.
3
 4,406.74

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
7 Full-time Equivalents Per Adjusted Occupied Bed: The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
QuartileMin.Max.
1 1.33 3.02
2 3.02 3.34
3 3.34 4.23
4 4.23 6.01
(lower is better)
1.33 
3.89
.
3
 6.01
8 Paid Hours Per Adjusted Admission: The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 39.00 73.59
2 73.59 82.22
3 82.22 95.92
4 95.92 178.13
(lower is better)
39.00 
113.30
.
4
 178.13
9 Staffed Beds Occupancy: Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
QuartileMax.Min.
1 114.85 82.09
2 82.09 65.64
3 65.64 52.01
4 52.01 8.27
(higher is better)
114.85 
71.54
.
2
 8.27
10 Licensed Beds Occupancy: Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
QuartileMax.Min.
1 92.85 67.21
2 67.21 48.42
3 48.42 30.82
4 30.82 8.27
(higher is better)
92.85 
71.13
.
1
 8.27
11 Special Services Utilization: Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
QuartileMax.Min.
1 111.53 78.59
2 78.59 61.59
3 61.59 52.27
4 52.27 19.60
(higher is better)
111.53 
81.61
.
1
 19.60
12 Case-mix Adjusted Average Length of Stay: The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
QuartileMin.Max.
1 2.57 3.23
2 3.23 3.52
3 3.52 3.89
4 3.89 7.85
(lower is better)
2.57 
3.84
.
3
 7.85

Financial Viability

Indicator Description Quartile Rank 1 through 4
13 Cash Debt Coverage: A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 1,005.84 5.93
2 5.93 1.72
3 1.72 0.00
4 0.00 -11.70
(higher is better)
1,005.84 
0.18
.
3
 -11.70
14 Total Margin: Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
QuartileMax.Min.
1 41.21 13.05
2 13.05 8.40
3 8.40 0.98
4 0.98 -47.56
(higher is better)
41.21 
8.88
.
2
 -47.56
15 Return on Assets: Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
QuartileMax.Min.
1 139.73 9.77
2 9.77 6.24
3 6.24 1.60
4 1.60 -79.77
(higher is better)
139.73 
2.14
.
3
 -79.77
16 Fixed Asset Financing Ratio: The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.01
2 0.01 0.04
3 0.04 0.84
4 0.84 14.75
(lower is better)
0.00 
1.01
.
4
 14.75

Community Support

Indicator Description Quartile Rank 1 through 4
17 Charity Care, Bad Debt and Taxes: Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 17.68 10.38
2 10.38 7.68
3 7.68 5.94
4 5.94 -4.55
(higher is better)
17.68 
5.76
.
4
 -4.55
18 Medicaid Participation: Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 34.06 17.61
2 17.61 13.22
3 13.22 10.15
4 10.15 0.00
(higher is better)
34.06 
13.67
.
2
 0.00

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Updated on: 02/05/2019

Financial Information

For Fiscal Year 1/1/2017 - 12/31/2017
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.

Revenue

  • Gross patient revenue $1,881,573,155
  • Contractual allowance $1,109,793,776
  • Charity care $78,339,580
  • Bad Debt $30,286,999
  • Net patient revenue $663,152,800
  • Other operating revenue $58,854,788

Expense

  • Labor$293,058,751
  • Non-labor$286,895,345
  • Capital$47,215,938
  • Taxes$1,047,979
  • Total expense$628,218,013
  • .
  • Operating income$93,789,575
  • Net non-operating gains (loss)($32,552,621)
  • Revenue and gains
    in excess of expenses and losses$61,236,954

Balance Sheet

  • Current assets$151,144,959
  • Net fixed assets$352,530,712
  • Other assets$646,487,590
  • Total assets$1,150,163,261
  • .
  • Current liabilities$96,183,928
  • Long term liabilities$357,206,810
  • Total liabilities$453,390,738
  • Net worth$696,772,523
Click here for more information on operating and total margins.

Updated on: 02/05/2019

2016 Outpatient Tests and Surgery Report

Tests and Surgery Sub Group Number of Cases Performed in 2016 Cases Median Charge Statewide Median Charge
Gallbladder Removal CHOLECYSTECTOMY 453 $11,264 $20,087
Hysterectomy HYSTERECTOMY 9 $19,811 $25,310
Colonoscopy THERAPEUTIC 827 $2,616 $5,105
Colonoscopy DIAGNOSTIC 478 $2,100 $3,763
General Laparoscopic Procedures GENERAL LAPAROSCOPY 48 $10,357 $20,752
Breast Surgery REPAIR/RECONSTRUCTION/COSMETIC PXS 135 $21,206 $26,947
Breast Surgery THERAPEUTIC 197 $8,250 $13,335
Hernia Repair CHILDREN too few to calculate too few to calculate $11,651
Other Gynecological Procedures REMOVAL ADHESIONS 55 $13,476 $23,296
Other Gynecological Procedures D&C/REMOVAL FIBROIDS 320 $10,735 $17,002
Hernia Repair OTHER 263 $8,945 $13,894
Hernia Repair UNSPECIFIED AGE 248 $8,632 $14,664
Liposuction HEAD NECK too few to calculate too few to calculate $10,472
Liposuction TRUNK EXTREMITY too few to calculate too few to calculate $19,195
Facial Surgery EYES ONLY 18 $13,766 $11,115
Knee Surgery (Arthroscopy) Knee Surgery (Arthroscopy) 98 $6,569 $13,828
Other Gynecological Procedures BIRTH CONTROL 69 $8,414 $14,875

Updated on: 1/16/2018

2017 Service Line

Service Line Inlier Cases Outlier Cases Number of Cases % of Hospital Total % of Regional Total
Obstetrics/Delivery 2632 39 2671 8.88% 23.89%
Oncology 213 105 318 1.06% 16.58%
Oncology Surgery 23 11 34 0.11% 23.45%
Cardiology - Open Heart Surgery 279 7 286 0.95% 35.75%
Ophthalmology 10 1 11 0.04% 13.75%
Ophthalmologic Surg 3 0 3 0.01% 18.75%
Orthopedic Surgery 1660 376 2036 6.77% 21.49%
Orthopedics 454 41 495 1.64% 24.09%
Other Obstetrics 172 13 185 0.61% 19.62%
Otolaryngology 145 7 152 0.51% 18.54%
Plastic Surgery 0 0 0 0.00% 0.00%
Psychiatry 3104 44 3148 10.46% 21.83%
Pulmonary 1731 175 1906 6.33% 13.75%
Rehabilitation 0 0 0 0.00% 0.00%
Rheumatology 209 13 222 0.74% 23.22%
Transplant Surgery 0 0 0 0.00% 0.00%
Urological Surgery 135 12 147 0.49% 25.43%
Urology 459 40 499 1.66% 17.51%
Vascular Surgery 549 43 592 1.97% 26.50%
Burns 3 0 3 0.01% 10.34%
Cardiology - Medical 1733 223 1956 6.50% 15.89%
Dental 14 0 14 0.05% 13.21%
Dermatology 66 6 72 0.24% 20.34%
Endocrinology 636 53 689 2.29% 16.76%
Gynecology 27 0 27 0.09% 16.77%
Hematology 206 14 220 0.73% 15.91%
Infectious Disease 1822 276 2098 6.97% 15.49%
Cardiology - Invasive 1222 59 1281 4.26% 29.11%
Neonatology 292 37 329 1.09% 19.58%
Nephrology 773 83 856 2.84% 20.32%
Neurological Surgery 294 15 309 1.03% 19.50%
Neurology 1489 189 1678 5.58% 21.02%
Normal Newborn 2434 19 2453 8.15% 25.08%
ENT Surgery 34 3 37 0.12% 11.67%
Gastroenterology 1894 86 1980 6.58% 17.82%
General Medicine 1014 68 1082 3.60% 16.65%
General Surgery 1512 127 1639 5.45% 19.14%
Gynecological Surg 62 0 62 0.21% 9.44%
Trauma 523 80 603 2.00% 21.55%
Total 27,828 2,265 30,093 100% 19.59%

Updated on: 02/05/2019

Patient Satisfaction Survey

Patient Survey Collection Dates: April 2017 - March 2018
Released in February 2019

Centra Health's Overall

How do patients rate the hospital overall?
Hospital
Would patients recommend the hospital to friends and family?
Hospital

Centra Health's Comfort

How often were the patients rooms and bathrooms kept clean?
Hospital
How often did patients receive help quickly from hospital staff?
Hospital
How often was the area around patients rooms kept quiet at night?
Hospital
How often did nurses communicate well with patients?
Hospital

Centra Health's Communication

How often did doctors communicate well with patients?
Hospital
How often did staff explain about medicines before giving them to patients?
Hospital
Were patients given information about what to do during their recovery at home?
Hospital
VA
US
How did patient understood their care when they left the hospital?
Hospital

Updated on: 03/21/2019